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(Indian IT Software and Services Industry US $ Billion)
AT WHAT COST ?
"We are under pressure, we need to push the limits and need to work harder. Guys (including gals), let's make sure we work at least 14 hours a day for sometime."
This is a dialogue from a project manager which should be familiar to all who work in Software Industry in India. The pressure never reduces. Days don't become shorter than 14 hours ever. And in a city as unsafe as Banglore and Delhi, women IT employees are the ones who suffer because of such attitude of management.
In 2005, a female employee working in HP at night shift was raped and murdered. In what can be called an eye opening judgment, the Karnataka High Court gave its verdict against Som Mittal who was HP's CEO then, charging him of negligence under Shops and Establishment act.
People might argue, a meager sum of Rs. 1000 as fine for Mittal as a punishment for a human life? The argument is indeed valid. The punishment is hardly anything in all practicality. But an important underlying issue is that the court recognized this as a problem and decreed that it is indeed a partial responsibility on the part of top bosses.
Many Indian IT companies have what I call pathetic HR practices. And I say this as I have worked in this industry for more than a couple of years and seen it happening. People are forced to work for 12-14 hours a day regularly and sometimes even more. The weekends are virtually non-existent. Woman employees are pressurized to work till late nights and even stay over night in the name of imminent delivery of product.
I have seen some project managers who would peep into an employee's mail box and would comment on personal mails if they see any. A newly wed friend of mine asked for a transfer because her husband was in another city. And the answer she got from the manager was, "You got married is your problem, not mine. I won't let you get a transfer"
Foul language, accusations, loud yells at the subordinates - all this is not a scene in any manufacturing shop floor. These are the scenes in a posh, centrally air conditioned and neat office space in a software company.
Who's to blame in this situation? Employees who are not committed to their work? Project managers who are constantly under pressure to get results? Sloppy hiring practices from recruitment? Senior management?
I see the problem manifold.
1. Top management is too obsessed with profit margins. They are so greedy to grab a deal that to reduce the cost estimates in a proposal, they would literally put half the effort actually required. What does this translate into?
'I will give you only 10 person months even though I know that you will need 20. Motivate your team and make them put a little more effort', says the project manager to a team leader. A little more effort? You are asking the employees to work double time.
I have seen this happen when I was a Project Lead for a project.
2. The top bosses set impossible targets for all the departments. So what do you do? You hire more people. But when you are given a target of hiring almost 4000-5000 employees in a quarter, your recruitment practices become sloppy. The talent level of work-force is compromised. And then you expect a mechanical or a civil engineer to pick up the pace in software development in a month or two. Is this realistic?
3. Middle level managers and team leaders are in a non-enviable position. They are pressurized from the top and even if they empathize with the employees below them, they are helpless. But what they should do is resist the force from above and at least make an attempt to shield the employees beneath them.
My plea to all such companies,
Before it is too late, please wake up and implement employee friendly policies. Don't treat employees as machines or slaves. If you want to spend time on the golf course and five star hotels' swimming pools, give at least a little time for the employees to take their meals with their families once a day.
P.S.
I do not want to mention any company's name here and if someone wants to infer my previous company by other means, I am not responsible. I have tried my best to protect my previous company's identity in this post.
HP Boss Guilty: Article link at
http://www.ibnlive.com/news/hp-bpo-rape-case-exboss-guilty-of-negligence/
59537-3.htmlImage Source:
http://www.businessweek.com/adsections/indian/infotech/
2001/software_bar.jpg